Privacy & Data Protection Policy (RGPD)

Commanderie 7 – Fish farm, store, guided tours & restaurant

This policy describes how SRL Immo Baltus collects, uses and protects the personal data of users of the Commanderie7.com website, in accordance with the RGPD and Belgian legislation.

1. Data controller

SRL Immo Baltus

Rue Saint Antoine 11

4880 Aubel – Belgium

VAT : BE0466.378.473

RPM: Verviers

Head office :

Rue Commanderie 7

3792 Fouron-Saint-Pierre – Belgium

Contact:

✉️ info@commanderie7.com

2. Personal data collected

We collect only the data necessary to provide our services:

2.1 When ordering products

  • First and last name

  • E-mail address

  • Postal address

  • Phone

  • Ordering, collection and billing information

2.2 When making a reservation (restaurant, guided tour, tasting)

  • First and last name

  • E-mail address

  • Phone

  • Booking information (date, time, number of people)

2.3 When subscribing to the newsletter

  • E-mail address

    ➡️ Registration opt-in onlywith explicit consent.

2.4 Via contact forms

  • Name

  • E-mail address

  • Any information voluntarily transmitted in the message

2.5 Cookies and statistics

  • Anonymized audience data via Google Analyticsif consent is given.

3. Purpose of processing

The data is used for :

  • Managing and preparing orders

  • Confirm and communicate reservations

  • Bill only if necessary

  • Respond to requests for information via the form

  • Send newsletter newsletteronly if you have given your consent

  • Improve the site and analyze traffic statistics

  • Ensure site safety and smooth operation

➡️ No data is resoldexchanged or passed on to third parties for commercial purposes.

4. Legal basis for processing

  • Execution of a contract (order, reservation)

  • Consent (newsletter, non-essential cookies)

  • Legitimate interest (traffic analysis, site operation)

  • Legal obligation (billing)

5. Data retention

  • Order data: legal accounting period (7 years in Belgium)

  • Reservation data: duration required to monitor service

  • Newsletter data: until consent is withdrawn

  • Technical data (cookies): according to the duration defined in the browser or consent tool

6. Your rights

You have the following rights:

  • Right of access

  • Right of rectification

  • Right to erasure

  • Right to restrict processing

  • Right to object

  • Right to portability

  • Right to withdraw consent (newsletter, cookies)

To exercise these rights :

📩 info@commanderie7.com

You will receive a reply within 30 days.

Cookie Policy

1. Types of cookies used

1.1 Essential cookies (necessary for site operation)

Used for :

  • Cart management

  • Site security

  • Saving preferences

  • How the reservation system works

➡️ These cookies do not require consent.

1.2 Statistical cookies (Google Analytics)

We use Google Analytics to measure the site’s audience.

Data collected :

  • Visited pages

  • Time spent on site

  • Approximate geographical area

  • Type of device used

These data are anonymized and do not allow you to be identified.

➡️ This cookie is only activated only with your consent via the cookies banner.

1.3 Personalization or marketing cookies

We do not currently use third-party advertising cookies.

2. Cookie management

At any time, you can :

  • Accept or refuse non-essential cookies via the consent banner

  • Revoke your consent

  • Disable cookies via your browser settings

7. Data security

We implement organizational and technical measures to protect data transmitted and stored against :

  • The loss

  • Unauthorized access

  • Alteration

  • Disclosure

8. Contact

If you have any questions about this policy or the management of your data :

📩 info@commanderie7.com